14年10月15日
Summary : Uncommon Service - Frances Frei and Anne Morriss: How to Win by Putting Customers at the Core of Your Business
This work offers a summary of the book: “Uncommon Service: How to Win by Putting Customers at the Core of Your Business” by Frances Frei’s and Anne Morris.

Summary of the ideas in Frances Frei’s and Anne Morris’ book: “Uncommon Service” explains that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an every day occurrence. This summary provides a guideline in 5 steps to establish the cornerstones for delivering uncommon service on an ongoing basis.
1. Service offering
2. Funding mechanism
3. Employee management system
4. Customer management system
5. Bringing it all together

Added- value of this summary:
• Save time
• Understand the key concepts
• Expand your business knowledge effectively
To learn more read “Uncommon Service” and develop service excellence in your business

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2014年10月15日 08時 水曜日feat. D.O ファイナル 続き＞＞

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